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Privacy Policy

Effective date: 4th of February, 2026

At Harbur Cloud Solutions S.L.U. ("Company", "we", "our", or "us"), we take your privacy seriously. This Privacy Policy explains how we collect, use, and share your personal data. By using or accessing our services in any manner, you acknowledge that you accept the practices and policies described below, and you consent to our collection, use, and sharing of your information as described in this Privacy Policy.

Your use of Harbur Cloud Solutions S.L.U.'s services is at all times subject to our Terms of Service. Any terms not defined in this Privacy Policy have the definitions given to them in the Terms of Service.

If you have a disability, you may access this Privacy Policy in an alternative format by contacting hello@raydb.io.

Table of Contents

  1. What This Privacy Policy Covers
  2. Personal Data We Collect
  3. Categories of Sources of Personal Data
  4. How We Use Your Personal Data
  5. How We Share Your Personal Data
  6. Tracking Technologies & Opt-Out
  7. Data Security and Retention
  8. Personal Data of Children
  9. Your Rights and Choices
  10. Changes to This Privacy Policy
  11. Contact Information

1. What This Privacy Policy Covers

This Privacy Policy covers how we treat personal data that we gather when you access or use our services. “Personal Data” means any information that identifies or relates to a particular individual, including information referred to as "personally identifiable information" or "personal information" under applicable laws. This Privacy Policy does not cover the practices of third parties we do not control.

2. Personal Data We Collect

We collect the following categories of Personal Data:

Profile or Contact Data

  • Name
  • Email address
  • Account credentials (passwords, authentication tokens)

Payment Data

  • Payment method details (handled securely via our payment processor)
  • Billing address

Device and IP Data

  • IP address
  • Device ID and type
  • Browser type and version
  • Operating system

Usage Data

  • Logs of interactions with our service
  • Metadata related to API usage

Advertising & Cookie Data

  • Google Ads cookies and conversion tracking identifiers
  • Ad interaction data (e.g., whether you clicked an ad before visiting our site)
  • Cookie consent preferences

3. Categories of Sources of Personal Data

We collect Personal Data from the following sources:

  • You, when you provide information directly to us.
  • Automatically, when you interact with our services.
  • Third-party service providers, such as payment processors or authentication services.

4. How We Use Your Personal Data

We use your Personal Data for the following business purposes:

  • Providing and maintaining our services
  • Processing payments
  • Account authentication and security
  • Customer support and communication
  • Improving our services through analytics
  • Measuring advertising performance (e.g., tracking ad conversions via Google Ads)
  • Complying with legal obligations

5. How We Share Your Personal Data

We may share your Personal Data with:

  • Service Providers, including hosting providers, analytics providers, payment processors, and advertising platforms (e.g., Google Ads for conversion measurement).
  • Business Partners, such as authentication providers (e.g., Google, Microsoft, GitHub).
  • Legal and regulatory authorities, when required by law.
  • In case of business transfers, such as a merger or acquisition.

We do not sell your Personal Data to third parties.

6. Tracking Technologies & Opt-Out

We use cookies and similar technologies to collect and store information. The tracking technologies we use include:

Google Ads (Conversion Tracking)

We use Google Ads conversion tracking to measure the effectiveness of our advertising campaigns. This service may set cookies on your device to track whether you completed an action (such as signing up) after clicking one of our ads. Data collected through Google Ads is processed by Google in accordance with Google's Privacy Policy.

Plausible Analytics

We use Plausible Analytics for website usage statistics. Plausible is a privacy-focused analytics tool that does not use cookies, does not collect personal data, and does not track you across sites. Because Plausible does not store any information on your device, it does not require consent and runs regardless of your cookie preferences.

Intercom

We use Intercom to provide customer support chat functionality. Intercom may set cookies necessary for the operation of the chat widget.

Your Consent Choices

When you first visit our website, we present a cookie consent banner. This banner applies only to Google Ads cookies — Plausible Analytics is not affected as it does not use cookies. By default, Google Ads cookies are not set until you provide your consent. You may:

  • Accept to allow Google Ads conversion tracking cookies.
  • Reject to browse without any Google Ads cookies being set.

Your choice is stored locally in your browser. To change your preference, clear your browser's local storage for our site, and the consent banner will reappear on your next visit.

You may also disable cookies through your browser settings, but some features of our services may not function properly without them.

7. Data Security and Retention

We take appropriate security measures to protect your Personal Data. However, no method of transmission over the internet or electronic storage is completely secure. We retain Personal Data for as long as necessary to fulfill our legal obligations and business needs.

8. Personal Data of Children

Our services are not intended for individuals under the age of 13, and we do not knowingly collect Personal Data from children. If we become aware of such data collection, we will delete it promptly.

9. Your Rights and Choices

Depending on your location, you may have rights under applicable privacy laws, including:

  • The right to access your data.
  • The right to request corrections.
  • The right to request deletion.
  • The right to object to processing.
  • The right to withdraw consent (e.g., by clearing your browser's local storage to reset your cookie preferences).

To exercise your rights, contact us at hello@raydb.io

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email.

11. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us at: